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-Robert Olsen
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We are so confident that you will love your insoles that we offer a full 90 day Love Them Or Your Money Back Guarantee. At any time during the first 90 days if you don’t love your new insoles, contact our Customer Service team for answers and solutions. If we cannot offer you a solution, we will accept the insoles back for a *full refund. Contact us directly for a prepaid return shipping label.
*While Return/Exchange shipping is always free any original shipping charges will not be refunded unless the return is a result of our error.
Does the size not fit you? No problem - we will happily exchange them. For up to 90 days after your initial purchase we exchange our product for a different size.
No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase with no restocking fee.
90-day Money-Back Guarantee not applicable to Subscription orders.
The difference lies in our patented TRI-Planar technology. Other insole companies place a stump under the arch and call it support. Our insoles focus on the cause of the problem rather than the symptoms, designed to help your body maintain a neutral ankle joint position, while still allowing full ranges of healthy movement. Proper joint alignment improves movement efficiency, reduces fatigue, and prevents injury to help you do what you love.
The bones of the ankle and heel are most stable when they are positioned in alignment. If they shift away from a center alignment, they become less stable.
Imagine pressure being placed on those unstable structures over and over again while you walk, run, or work. That is where the injuries can take place.
Injuries can present as chronic pain in the foot, knees, hips, and back. They may also include acute injuries such as an ankle sprain.
Keeping your hindfoot in alignment allows not only your bones but also the surrounding muscles, tendons, and ligaments to properly handle the pressure placed on them from your feet through your back.
Your ankles and feet work together to manage how weight is distributed as you move
If your heels and ankles are not in their proper positions, they cannot properly distribute weight and this may lead to a less stable walking motion.
When your ankles and heels are out of alignment, your muscles, ligaments, and tendons often have to step in to ensure proper alignment and balance.
When these muscles become fatigued, they may not be able to handle the task properly and you become more likely to fall or become injured.
As you walk and move, your kinetic energy moves from your feet up through your body.
This energy can be seen when walking in sand. Sand kicks up behind you with each step. It is moved by the energy created when you move your foot.
Fatigued muscles don't pass as much of that energy onto the next structure. That is why walking in sand is tiring; energy is being lost and your muscles become fatigued.
An aligned kinetic chain allows the highest quantity of energy to be transferred up through your body, giving you more power and helping you feel less tired.
The body is designed to distribute pressure so that your muscles can primarily be concerned with movement.
When the skeletal system becomes misaligned, especially at the joint between the heel and ankle, pressure is no longer distributed across the structures that are most able to deal with it.
Instead, other structures, such as the ligaments in the knees, hips, and ankles, must take on the job and that can lead them to become fatigued, sore, or injured.
Protalus insoles correct the misalignment so you can avoid fatique and injury.
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The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.
Yes, as a Shopify store, Protalus.com's transactions all run through the Shopify secure checkout system.
Check out Shopify's security page for more details at: https://www.shopify.com/security/pci-compliant
Effective for purchases made after 7/1/2023: If your insoles fail due to imperfections in the materials that go into the insoles or failure of those materials to perform due to compression or lack of fidelity to the original shape prior to 1 year from your purchase date, Protalus will replace the insoles for free. In the event that your insoles are no longer available due to a discontinuance of that model, Protalus will replace the insoles with a similar pair of equal value. Please note that all claims require proof of purchase and the original insoles to be shipped back to Protalus in Tualatin, Oregon and all claims must be approved by the Protalus customer service team prior to honoring this guarantee. customerservice@protalus.com. Limit one replacement per original purchase.
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“I love them. Before discovering these Protalus inserts I’d experience severe knee pain. With wearing Protalus inserts in every pair of shoes I own I no longer have any knee pain. I don’t wear shoes without them.” -Donald E.L.
