Privacy Policy

protalus.com Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.
      To send periodic emails regarding your order or other products and services.
      To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 

We use regular Malware Scanning.

 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      Help remember and process the items in the shopping cart.
      Understand and save user’s preferences for future visits.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
However, you will still be able to place orders

 

Saving product in cart without login

.

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links
We do not include or offer third-party products or services on our website.

 

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
      Remarketing with Google AdSense
      Google Display Network Impression Reporting
      Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

 

We do not specifically market to children under the age of 13 years old.


Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
      Within 7 business days
We will notify the users via in-site notification
      Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

 

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.



Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

 

protalus.com
1750 Blankenship Road

West Linn, OR 97068

United States
customerservice@protalus.com
8444025446
Last Edited on 2016-08-31
Sizing Guide

Protalus insoles are trim to fit:

SIZE
J
A
B
C
D
E
F
G
H
Men's
*
*
*
5.5-7
7.5-9
9.5-11
11.5-13
13.5-15
15.5-17
Women's
*
*
4.5-6
6.5-8
8.5-10
10.5-12
*
*
*
Kids'
11.5-13
13.5-2
2.5-4
*
*
*
*
*
*

Which Model is right for me?

Please use the helpful chart below to find out which insole is perfect for your shoe type.
  • Model S

    Is Ideal for the following shoe types:
    SHOES WITH THIN INSOLES
    LOWER PROFILE SHOES
    DRESS SHOES
    CLEATS
    CASUAL SHOES

    Model S

    $79.99

    Model T

    Is Ideal for the following shoe types:
    SHOES WITH THICKER INSOLES
    WIDER SHOES
    GOLF SHOES
    BOOTS

    Model T

    $79.99


Will Protalus Insoles Help My Pain?

YES!
  • Foot:
  • Plantar Fasciitis
  • Flat feet
  • Heel spurs
  • neuroma
  • High arches
  • Tired, achy feet
  • Arch pain
  • Ball of foot pain
  • Blister
  • Bunion
  • Callus
  • Heel pain
  • Tarsal Tunnel
  • Over Pronation
  • Over Supination
  • Hammer toes
  • Achilles Tendon
  • Metatarsal support
  • Lower Body:
  • Arthritis
  • Lower back pain
  • Runner’s Knee
  • Shin splints/ shin pain
  • Knee pain
  • Calf tightness
  • Hip pain
Will Not Treat / Limited Relief
  • Limited Relief:
  • fused ankle
  • Large difference in leg lengths
  • Foot:
  • Athletes foot
  • Foot odor and perspiration
  • Ingrown toe nail
  • Warts
  • Other Conditions:
  • Athlete’s foot
  • Rough, dry skin
  • Spinal Stenosis
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GET $30 OFF ON YOUR SECOND PAIR AND A FREE UPGRADE To Expedited Shipping!

LOVE THEM OR 90 DAY
MONEY BACK GUARANTEE
90-DAY LOVE THEM OR YOUR MONEY BACK GUARANTEE

No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase – we do not need a reason. You return them to us – we refund without questions.

Christopher Buck
COO
SALE
$79.99

PLEASE SELECT A MODEL Not Sure?
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    Currently out of stock

    *This model is discontinued and the new version will be shipped out:  .

    New models are true sizes. Please enter your shoe size below

FREE SHIPPING

Convenient shipping. No matter if you bought only one pair of insoles or several pairs we ship for free to your door anywhere within the United States of America.

FREE EXCHANGES

Does the size not fit you? No problem – we will happily exchange them. For up to 90 days after your initial purchase we exchange your product for a different size.

FREE RETURNS

No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase.

Questions?

NO artificial arch support
TRI PLANAR SYSTEM

WHY WOULD I WANT A SECOND PAIr?

Many of our customers get several pairs of insoles for these reasons

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...the FREE Upgrade to Expedited Shipping Insures You Get Your Insoles Sooner, and Faster Relief for Foot, Knee and Back Pain.

OUR HAPPY CUSTOMERS SPEAK FOR THEMSELVES:
UNSOLICITED ENDORSEMENT
FROM MS. SENIOR AMERICA

For the first time in 25 years I don't have pain when I walk. I suffer from an injury that I sustained forty years ago, when I hit a pole going down hill on a sled Thank you so much! I am getting more pairs for my other shoes. Btw, I am Ms. Senior America 2012 and I am 75 years old.

-ELISABETH HOWARD MS. SENIOR AMERICA
Unsolicited Endorsement from
Former NFL Player Dan Esposito

“I’ve had two major surgeries and lots of trouble with my knees. I am now mostly pain free because of Protalus insoles. I bought a pair to try and then bought 4 more for my other shoes. I just wish you also had something I could use with my flip flops.”

-DAN ESPOSITO DAN PLAYED IN THE NFL FOR THE WASHINGTON REDSKINS AND NEW ORLEANS SAINTS

“Great product. I'm on my fifth pair and bought one for my wife as well. Flat feet feel better with Protalus.”

-JEFF KAPLAN

“Love love love these inserts!!! Getting more so I don't have to keep switching them!.

-LYNETTE HARPLE

“Love the first pair! Getting two more.

-PATN DALE
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