We offer a 90-Day Money-Back Guarantee on all products ordered through protalus.com, excluding original shipping paid and Subscription orders. If you would like to return your Protalus insoles, please contact our Customer Service Team for a USPS return shipping label. Return shipping costs are only paid by Protalus for sales that occurred in the United States. If you prefer to ship them yourself please send them to '20750 SW 115th Ave Suite 190, Tualatin, OR 97062' including a note with your order number, name, email address, and request for return. If you choose not to use our prepaid return label, we do not refund return shipping costs. After we have received your insoles, we will refund the original form of payment excluding any original shipping cost.