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Our customer service promise

We have a passion for people! Protalus is actively engaged and committed to helping customers. We do so by continuously valuing, nurturing and growing our employees. We believe that as we grow and care for our employees with excellence, the team overflows with exceptional service for our customers. We refer to this as relational alignment: Creating synchronicity between producing and serving.

Learn more about our promise to you

A note from Protalus’s Owner and inventor...

We value passion, determination, quality, and perseverance. We are inspired because we believe in what we are doing and where we are going. We have never taken “no” or “that’ll never work” for an answer because, if we had, we wouldn’t have created a revolutionary product.

Passion and determination are contagious at Protalus. We believe in having a positive attitude about everything we do because we know this inspires others to feel the same way. We never want to become complacent just because that’s the way things have always been done. We live by the saying, “Change is optional and evolution is inevitable.” And that is why we’re always seeking new possibilities through innovation. Our talented team always approaches challenges with an open mind. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions — because we have the freedom to think outside the box — but that’s what has enabled us to rise above the competition with our revolutionary patented technology.

We believe that the most important key to our success will be our service-driven culture, coupled with the quality of the product that we offer. We admire and aspire to the WOW method from Zappos in that we constantly seek to differentiate ourself with unconventional and innovative practices, which in turn enable us, through our services and products, to reinvent the “insole experience.”

That’s why, as Chief Operation Officer of Protalus, I make a promise to you: If you ever have any questions or concerns, you are invited to reach out to me directly and I will personally respond to you. Customer service and a quality product are what separates Protalus from the competition. Thank you for your support,

Chris Buck Signature

Christopher Buck

COO
1750 Blankenship Rd
West Linn, OR 97068