The PROTALUS VIP Rewards program (the “Program”) is a loyalty reward program offered by PROTALUS (the “Company”, “us”, “our” or “we”) to certain customers of the Company. The Program is accessible through www.protalus.com (the “Program Website”) and any other related sites and applications referred to on the Program Website including without limitation https://protalus.com/pages/protalus-vip-rewards (the “Explainer Page”).
The Program allows persons who have completed the membership enrolment steps (each, a “Program Member” or “Member”) in accordance with the present Terms and Conditions to collect points when making purchases on items identified from time to time by the Company (“Eligible Purchases”), and to redeem these points for rewards, benefits and/or rebates offered by the Company from time to time.
Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit or redemption level.
1.2 TERMS AND CONDITIONS
The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the Program Website, the Explainer Page and any other terms accessible through any of the foregoing, collectively the “Program Terms”) govern the Program. The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that they were last updated, and no change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.
By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.
2.1 MEMBERSHIP ENROLLMENT
Membership is free and no initial purchase is required in order to become a Member. To become a valid Member, you must complete the enrollment process by providing complete and accurate information and indicating your acceptance of the Program Terms. After completion, you will receive a rewards member number (“Member Number”).
2.2 PASSWORDS AND SECURITY
In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (together, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one Protalus VIP Rewards account (“Account”) is permitted per person.
2.3 SUSPENSION RIGHTS; CAPACITY
If the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, or makes any misrepresentation to the Company the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.
Points will not be awarded if in the Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited. If a Member was awarded points for an offer or promotion in which a Member purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.
Unless further restricted elsewhere in the Program Terms, Membership is only available to (i) individuals above the age of majority and who have legal capacity, and (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points awarded to such Member may be forfeited without prior notice and the Account may be suspended or closed.
2.4 CHANGE IN INFORMATION
Program Members are responsible to advise the Company immediately of any change to their address or other contact information. The Company will not be responsible for any communication not received by a Program Member, provided that the Company sent such communication to the address or other contact information then on file from such Program Member.
2.5 INACTIVE ACCOUNTS
A Program Member Account is deemed to be inactive if points are not earned in connection with such Account for 12 Months. Once an Account is deemed to be inactive, all points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.
2.6 ACCOUNT CLOSURE
Points are reduced to zero upon closure of a Membership.
If a Membership Number is used by any other person, all points relating to purchases made by such other person will be credited to the Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service Centre that the Membership Number has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.
3.1 COLLECTION; REDEMPTION
Points can be earned by Program Members in connection with purchases of goods and/or services made through the Company (whether online and/or from physical locations) as set forth on the Explainer Page, regardless of method of payment, provided that the Membership Number is presented/entered at the time of purchase.
Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, redemption may occur through online and/or physical locations as set forth on the Program website or Explainer Page. The redemption schedule, available rewards and other information is available on the Explainer Page.
A Member must provide his/her Membership Number when redeeming points to protect the integrity of the Member’s points balance. Each Member is responsible to ensure that all Personal Information is correct and up-to-date and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure. If a purchase price is lower than the redemption value of the points, the remaining dollar value associated with all utilized points will be forfeited.
Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.
Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.
3.4 RETURN/EXCHANGE POLICY
In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Membership Number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.
Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.
From time to time, the Company may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive other benefits or discounts.
4.1 CONFIDENTIAL INFORMATION
We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).
You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.
By sharing your email address and as an active customer and Program Member, we and/or our service providers may communicate to you special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.
By enrolling in the Program, each Member (i) certifies that he or she is over the age of majority in the province in which he or she resides (or is supervised by a parent or legal guardian who agrees to the Program Terms) and of mental capacity (or is supervised by a legal guardian who agrees to the Program Terms), (ii) consents to the company’s collection and use of certain personal information, except as he or she may otherwise notify the Company and (iii) agrees to the Program Terms, as they may be amended from time to time.
5.2 OTHER TERMS
These Terms & Conditions are in addition to any other Program Terms, and shall be read together with such other Program Terms as one and the same instrument; provided, that if there is a conflict between any terms set forth in these terms and conditions, the Program Website, the Explainer Page and/or any other Program Terms, such conflict shall be resolved as follows: first, the Explainer Page shall prevail, thereafter these Terms & Conditions, thereafter the Program Website and finally any other Program Terms. For the avoidance of doubt, in the event of any action, proceeding or other dispute arising from or relating to any Program Terms, such dispute shall be settled in accordance with the provisions and procedures set forth in these Terms & Conditions.
Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.
Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published from time to time on its website.
Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or remedies of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
In the event that any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions.
If you have any questions about these Terms and Conditions or if you wish to provide any feedback with respect to the Program, please contact us at: email@example.com.
Protalus ® insoles hold 54 exclusive patents and may only be purchased online. Validating our extensive in‑house testing, results from Martyn R. Shorten, PhD. prove that Protalus ® insoles better align the ankle up to 31% more than other insoles. This massive improvement in ankle alignment is responsible for the compounding effect on the entire body’s kinetic chain and is part of what makes Protalus ® insoles so unique and beneficial.
Convenient shipping. No matter if you bought only one pair of insoles or several pairs we ship for free to your door anywhere within the United States of America.
Does the size not fit you? No problem - we will happily exchange them. For up to 90 days after your initial purchase we exchange your product for a different size.
No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase with no restocking fee.
We are so confident that you will love your insoles just like 96% of our customers, that we offer a full 90-day love them or your money back guarantee. At any time during the first 90 days if you don't love your new insoles contact our Customer Service team for answers and solutions. If we cannot offer you a solution, we will accept the insoles back for a full refund. Contact us directly for a prepaid return shipping label.
During this time your body is undergoing gentle correction. It is not unusual to experience mild muscle soreness and/or achiness.
Alignment is in full function. You will experience less pain and can spend more time on your feet with less discomfort.
Your biomechanics are working correctly. Your back, hips, knees, and ankles work in alignment to create a better platform.
The difference lies in our patented TRI-Planar technology. Other insole companies place a stump under the arch and call it support. Our insoles focus on the cause of the problem rather than the symptoms, designed to help your body maintain a neutral ankle joint position, while still allowing full ranges of healthy movement. Proper joint alignment improves movement efficiency, reduces fatigue, and prevents injury to help you do what you love.
As an incentive to outfit all your shoes with the life-changing technology in our Protalus ® insoles, we are offering these amazing quantity discounts when you buy multiple pairs!
Protalus Insole Finder was designed through years of clinical research and testing to answer one question:
How can we match the patented support of Protalus insoles to your needs to get as close to custom correction with unmatched comfort?
4 key areas drive the results: shoe type, arch type, foot width, and any current symptoms. With these 4 pieces of information, we can match the perfect insole to your foot and shoes. To date it has helped nearly 1 million people find the right fit.
Because it works so well, we guarantee it or your money back.
Protalus stands behind our product and our commitment to getting you the perfect insole in the right size. If for any reason the product doesn't fit in your shoe the way you want, we will exchange it for a different product or process your return at no cost to you, guaranteed.
Our #1 priority here at Protalus is your happiness, which means we stand by our product 100%, no matter what, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you a brand new pair. Whatever it takes.
As part of our commitment we offer a Risk Free 90 Day Money Back Guarantee on all products ordered through Protalus.com. And we don’t stop there. We also offer free shipping, free returns, and free exchanges to all customers, regardless of insole condition. This is your 90 day trial. So go on, make yourself at home. Try them in different shoes, trim the toe area so they fit exactly the way you want. We stand by our commitment with free return shipping and zero restocking fees.
If you have any questions at any time, just reach out to our Customer Happiness Team to talk to an actual, real person because we’re committed to you.
Select yes if your footwear has an insole that can be removed. Simply check the insole in the shoe to see if easily slips out.
Select no if your footwear has an insole that is cemented or sewn in and cannot easily be removed.
Your solution for pain relief should be a simple choice. All Protalus insoles share the same patented TRI-Planar Technology to maximize your body’s alignment, however it differs in size and support...
Protalus’ M-Series insoles provide maximum alignment of the kinetic chain, from your ankles up
A thicker insole with essential arch support and shock absorption
Featuring our patented TRI-Planar Technology, boosting the alignment of your body
Protalus’ unique heel cup design provides superior alignment, pressure distribution and support
M-100 is designed for footwear with removable insoles
M-75 is designed for footwear with sewn-in and cemented insoles, or insoles you would rather leave in your shoe
Protalus’ T-Series features a low-profile shape designed to fit in shoes with less volume
Thinner than the M-Series, this series is suited for those looking for enhanced comfort and performance
Featuring our patented TRI-Planar Technology, boosting the alignment of your body
This thinner insole is designed for every walk of life, with premium alignment and support to benefit healthy movement
T-100 is designed for footwear with removable insoles
T-75 is designed for footwear with sewn-in and cemented insoles, or insoles you would rather leave in your shoe
Ultra-thin designs provide comfort and alignment in even your sleekest footwear
Gentlest support of all models to allow a seamless transition from insole to foot bed
The Slim Series utilizes TRI-Planar Technology to add body alignment from even the lowest volume shoe
The H-75 sports a supportive, pressure distributing frame and flexible forefoot to fit each heel, adding grace to every step
The ET-75 provides our patented alignment technology, so you can put your best foot forward
The Slim Series is designed to be placed over existing insoles
H-75 is designed to conform to heels 2 ½ inches or above
ET-75 is designed to offer additional support to dress shoes and form fitting styles
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