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We are so confident that you will love your insoles that we offer a full 90 day Love Them Or Your Money Back Guarantee. At any time during the first 90 days if you don’t love your new insoles, contact our Customer Service team for answers and solutions. If we cannot offer you a solution, we will accept the insoles back for a *full refund. Contact us directly for a prepaid return shipping label.
*While Return/Exchange shipping is always free any original shipping charges will not be refunded unless the return is a result of our error.
Does the size not fit you? No problem - we will happily exchange them. For up to 90 days after your initial purchase we exchange our product for a different size.
No matter how much you have used our insoles we will refund your full money at any time within 90 days from your purchase with no restocking fee.
90-day Money-Back Guarantee not applicable to Subscription orders.
The difference lies in our patented TRI-Planar technology. Other insole companies place a stump under the arch and call it support. Our insoles focus on the cause of the problem rather than the symptoms, designed to help your body maintain a neutral ankle joint position, while still allowing full ranges of healthy movement. Proper joint alignment improves movement efficiency, reduces fatigue, and prevents injury to help you do what you love.
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The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.
Yes, as a Shopify store, Protalus.com's transactions all run through the Shopify secure checkout system.
Check out Shopify's security page for more details at: https://www.shopify.com/security/pci-compliant