Typically, flat rate shipping is 3-5 business days. Our expedited shipping is 1-3 business days. Both come with tracking numbers and are shipped via USPS from Portland, Oregon.
If you would like to return your Arch Mobility insoles, please contact customer service for a return shipping label. If you prefer to ship them yourself, please send them to ‘1750 Blankenship Rd, Suite 125, West Linn, Oregon 97068’ with your order number or packing invoice. If you choose not to use our prepaid return label, we do not refund return shipping cost. After we have received your insoles, we will refund the original form of payment including any original shipping cost.
If you experience discomfort after one month of wearing Arch Mobility insoles, please start a conversation with us about your specific situation via phone or email.
The Arch Mobility design has proven to be versatile in many different types of shoes including athletic, casual, dress shoes, boots, moccasins and some flats. It really depends on the type of shoe.